Frequently Asked Questions
Everything you need to know about your Fly London shopping experience, from shipping to our unique design philosophy.
What makes Fly London footwear unique?
Fly London is renowned for its 'ever-changing, ever-developing' design philosophy. Our footwear features signature wedge heels, high-quality leather construction, and unconventional aesthetics that prioritize both comfort and individualistic style.
How do I determine my correct size?
Our footwear follows European sizing standards. We provide a detailed size conversion chart on each product page. If you are between sizes, we generally recommend sizing up for closed-toe boots and sticking to your true size for our signature sandals.
What is your return policy for online orders?
We offer a 30-day return window for all unworn items in their original packaging. Simply use our online portal to generate a return shipping label. Please note that items must show no signs of outdoor wear to be eligible for a full refund.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout. Please be aware that international orders may be subject to local customs duties and taxes.
How should I care for my leather Fly London shoes?
To maintain the longevity of your shoes, we recommend cleaning them with a damp cloth and applying a high-quality leather conditioner regularly. For suede styles, use a specialized suede brush to remove surface dirt and maintain the nap.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Klarna and Afterpay for a flexible checkout experience.